Client Support Technician

About Softdocs Softdocs helps public-sector organizations modernize the way they capture, manage, secure, and move information. Our cloud-based platform brings together document management, electronic forms, workflow automation, electronic signatures, and intelligent document processing—helping organizations replace paper, manual processes, and legacy systems with simpler, more connected digital experiences. More than 1,000 education and government organizations rely on Softdocs to modernize operations and better serve their communities. We’re a fully remote, people-first company built on our values of Candor, Curiosity, Collaboration, Grit, and Inclusivity. As a Client Support Technician, you’ll be the trusted problem-solver for customers across the world using Softdocs ’ document management and eForms solutions. You’ll combine your technical expertise with a customer-first mindset to resolve issues, explain complex concepts simply, and make every interaction a positive one. This isn’t a “reset your password” type of support role — you’ll dig into databases, logs, and application behavior to identify the why behind problems and guide clients toward success. What You'll Do Provide professional, friendly, and timely support for Softdocs products Communicate clearly and positively to drive case resolution Document every issue, action, and outcome accurately in the support system Respond to requests via email, chat, phone, and case management tools Manage multiple open cases and