Senior Salesforce Admin (India- Remote)

Description About the Role The Salesforce Administrator owns and optimizes our Salesforce platform — a mature, heavily automated environment spanning Sales Cloud and Service Cloud. You will manage significant custom configuration, a body of existing legacy automation, and numerous critical integrations (NetSuite, marketing automation, e-signature, telephony, and more). This is a hands-on role for a skilled administrator who can configure declaratively, keep our integration ecosystem healthy, and translate cross-functional business needs into reliable, scalable solutions. We actively manage and extend this org using AI-assisted tooling (including Claude Code) , so we are especially interested in someone who already leverages AI to streamline administration or is genuinely driven to work in an AI-forward setup. Key Responsibilities System Administration & Security Serve as the primary system administrator for Sales Cloud and Service Cloud. Manage user lifecycle, roles, profiles, permission sets, field-level security, and sharing rules. Support end users with troubleshooting, training, and documentation to drive adoption across departments. Automation & Process Modernization Design, build, and maintain complex declarative automation using Salesforce Flow (record-triggered, screen, scheduled, and HTTP callout flows). Audit, rationalize, and retire legacy Workflow Rules and Process Builders into clean, maintainable Flows. Administer Service Cloud processes, including Case