Customer Success Manager

At SmartLab , we’re transforming STEM education and we’re looking for a dynamic partner to help schools make the most of it. In this role, you’ll be the go-to guide for educators and district leaders alike, leading engaging onboarding experiences, sparking strategic conversations, and ensuring every SmartLab delivers meaningful impact. If you’re energized by relationships, motivated by outcomes, and excited to champion STEM across K–12 schools, we want to meet you. We are looking for candidates in the Midwestern United States. Requirements Customer Onboarding & Adoption Partner with Tech Support & Implementation to support customers through post-sale onboarding and implementation, ensuring alignment on customer goals, key milestones, responsibilities, and next steps. Maintain customer communication throughout onboarding, helping school and district stakeholders understand the implementation process and ensuring they have visibility into progress. Establish a strong customer relationship early in the partnership, building an understanding of the school's goals, expectations, and priorities for its SmartLab program. Relationship & Account Management Serve as the primary owner of the customer relationship, building trust with stakeholder groups to strengthen engagement, sustain program continuity, and maintain alignment on the value of SmartLab . Collaborate with territory Sales reps through regular account syncs, keeping Sales informed on account health, key stakeho