Business Development Manager

Customer Success Manager Please note: This role is based in Australia Join Smart WFM as a Business Development Manager (we call them Customer Success Manager's) and play a pivotal role in driving the growth of our business through disciplined business development, consultative selling and commercial leadership. At Smart WFM , we help organisations unlock the power of workforce management and HR technology. As a Customer Success Manager, you will be responsible for building and converting a healthy pipeline of opportunities by combining proactive prospecting, strong commercial discipline and exceptional relationship management. Your focus is to create new opportunities, understand client business challenges, position Smart WFM 's expertise and convert interest into profitable, long-term client partnerships. Reporting to the Chief Revenue Officer, and a Customer Success Team member you will work closely with the Marketing, Consultants, Practice Leaders and Delivery teams to ensure prospects experience Smart WFM as knowledgeable, responsive and commercially practical. This is a hands-on leadership role responsible for the complete sales lifecycle, from prospecting and discovery through proposal, negotiation and close. You will ensure accurate CRM management, reliable forecasting, disciplined pipeline management and consistent sales execution while contributing to the continued growth of Smart WFM . Remuneration & Commission Framework Smart WFM offers a highly competitive rem