Collections Officer (Remote - LATAM)

About the Role We’re looking for an experienced Collections Officer with several years of hands-on collections experience managing overdue accounts and working with U.S.-based customers. You should be persistent and firm without being aggressive, with strong English communication and follow-through. Please submit your résumé/CV in English, as this role requires strong written and spoken English. What You'll Do Manage a portfolio of delinquent/overdue accounts. Make outbound calls and send emails to follow up on outstanding payments. Handle customer objections and payment delays professionally. Negotiate payment arrangements and follow up consistently on payment commitments. Maintain accurate records and next steps. Work toward daily and weekly collections targets and KPIs. Requirements What We're Looking For 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts. (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio. Experience handling U.S. customers/accounts is strongly preferred. Strong spoken and written English. Comfortable with high-volume outbound calls. Clear, direct, and concise communicator. Firm, persistent, and professional. Strong follow-through and accountability. Comfortable working with targets and performance metrics. This Role Is Not a