Resolution Specialist

Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than 16 million people achieve their best sleep. We are guided by our purpose – improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose-driven team members who passionately innovate to drive value creation through our fully integrated business model, owning the process from start to finish, and care at every step. At Sleep Number, you’ll be part of a team redefining what’s possible in sleep, health, and wellness. Backed by world-class research and continued innovation, we create mattresses with adjustable firmness, pressure relief, and temperature-balancing comfort that adapt to customers’ changing needs, night after night, year after year. Our people thrive in a culture where purpose, innovation, and customer experience drive every decision. Join us and help shape the future of sleep wellness. Job Summary The Resolution Specialist is responsible for proactively managing complex delivery-related disruptions and customer issues following initial service execution. This role serves as the primary point of contact for assigned recovery cases, coordinating with field technicians, logistics partners, and internal teams to resolve issues, retain customer relationships, and prevent cancellations or returns. The Resolution Specialist focuses on executing defined recovery and retention processes with a high degree of customer