Bilingual Customer Care Rep - Remote - 1st shift!

Important things YOU should know: Must be fluent in Spanish Fully remote opportunity Experience with Dental or Health insurance a preferred plus! Training schedule: 8:00am- 4:30pm CST Monday – Friday for the initial 90 days Work schedule (after training): 8:30am - 5:00pm CST - Mon - Fri Hours of operation: 6:00am - 10:00pm CST so shift could flex based on business need Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31 $2.00/hour differential on Mon/Tues Exceptional professional growth in a fun rewarding environment What will YOU be doing for us? Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience. What is in it for YOU? Career growth in an inclusive culture Paid training Health benefits 401(k) What will YOU be working on every day? Servicing our Dental and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area, Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests. Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement sched