Senior Customer Success Manager

Who We Are Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at . Overview: As a Senior Customer Success Manager, you will own a portfolio of complex, strategic customers and partner with them to achieve their business objectives, maximize the value of their investment in Simpplr , and build long-term successful partnerships. The ideal candidate combines strong commercial acumen with technical curiosity and a proactive mindset. They are comfortable engaging executive stakeholders, navigating complex customer environments, and helping customers realize measurable value from their investment in Simpplr . What Makes This Opportunity Unique As Simpplr continues to grow globally, we are expanding our Customer Success team and creating a new Senior Customer Success Manager role. This is an exciting opportunity to join a high-performing t