Account Manager

What You’ll Do On a daily basis you will: Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews. Renew and expand customer contracts, meeting and exceeding personal and team quotas. Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability. Advise customers on best practices for designing, implementing, and scaling their campaigns. Resolve customer issues, alone and through collaboration with other teams. Drive customer advocacy in the form of references, referrals, and case studies Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk. Contribute to the team culture of excellence. Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution. Who You Are First of all, you have a bachelor’s degree from an accredited, four-year institution and: At least 2-3 years of experience in Account Management or Customer Success. Undergraduate degree (BA/BS) from an accredited 4 year university. Experience managing a portfolio of clients including high profile customers, preferably colleges and universities. Experience in a SaaS startup environment. Additionally, during our interview process, our goal will be to learn more about you and yours will be to showcase your: Ability to manage multiple p