Customer Success Manager, SMB - Mexico

The Customer Success Manager (CSM) will play a pivotal role in supporting customer engagement and growth initiatives. You will work closely with customers, ensuring they feel empowered, supported, and successful while using our platform. This role focuses on building relationships with clients of varying sizes, driving adoption of key products and features, and identifying opportunities to enhance customer satisfaction and retention. The CSM will collaborate with cross-functional teams, including sales, implementation, support, and product, to ensure customers are successful throughout their journey. Please note this remote position is for candidates based in Mexico only. You'll have an opportunity to: Customer Relationship Management: Develop and maintain relationships with assigned customers, including corporate accounts, franchises, and individual users. Conduct regular check-ins to ensure customers maintain high Net Promoter Scores (NPS) and are fully engaged with the platform. Understand how customers' businesses operate, identify their unique needs, and make strategic recommendations to help them succeed. Become a trusted advisor to key stakeholders and executives, advocating for their success and business goals. Onboarding and Product Adoption: Assist with customer education to ensure a seamless transition from onboarding to customer success. Conduct product walkthroughs to ensure customers effectively utilize key features and value-added products. Drive product adopti