Patient Outreach Specialist Pharmacy Technician

Patient Outreach Coordinator This position supports Eastern Time Zone operations. Must be flexible to work an 8-hour shift scheduled between 8:00 AM and 7:30 PM ET. Active national pharmacy technician certification required (PTCB or NHA/ExCPT). Job Purpose: Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy Educate patients on the services offered by the Shields Specialty Pharmacy Program Protect Shields values by keeping information confidential Job Duties: Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model. Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation. Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids. Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM). Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training). Perform other duties as assigned. Skills: Ability to verbally communic