Administrative & Scheduling Support Assistant (In-Home Aged Care)

About Sharesource: We are a BCorp company whose purpose is to democratize opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses. What are we looking for? We are looking for an organised and proactive Administrative and Scheduling Support Assistant to help keep daily operations running smoothly. In this role, you will work closely with the scheduler to manage and optimise workflows while providing general administrative support to the broader team. The ideal candidate is detail-oriented, adaptable, and able to manage multiple tasks efficiently What are you expected to do? Client Focus Coordinate communication between referral sources, families, care workers, and internal team members. Create and maintain care worker schedules based on client needs, staff availability, qualifications, and skill matching. Ensure rosters comply with SCHADS Award requirements, including minimum engagement periods, split shifts, overtime thresholds, and mandatory rest breaks. Monitor schedules and promptly adjust for changes, emergencies, and last-minute cancellations to maintain service continuity. Notify care workers of their shifts, confirm attendance, and distribute weekly rosters to clients upon request. Identify roster gaps proactively and arrange suitable coverage to ensure clients recei