IT Support Technician (6-Month Contract)

About ShareGate ShareGate is the leader in Microsoft 365 migration and governance, with over 100,000 IT professionals relying on its unbeatable simplicity. It offers the simplest, most reliable, and affordable approach to migrating enterprise data to Microsoft 365. Whether moving from Google Workspace, network drives, Exchange Online, SharePoint On-Premises, or tenant-to-tenant, ShareGate handles it and provides peace of mind. From cloud transition to onboarding a new company, it keeps things truly simple. ShareGate is also the go-to tool for maintaining control over data once migration is complete. Its governance features quickly assess M365 environments, detect issues, and apply necessary fixes to keep everything organized, secure, and optimized. It helps lay the foundation for deploying Microsoft's AI assistant with confidence. ShareGate is developed by Workleap Technologies, a software company based in Montreal. Your Role In this role, you will be at the heart of the employee experience: you provide reliable, human, and efficient support to the entire Workleap team. You will handle a great variety of requests, from access management and SaaS tools to IT asset administration, with a simple goal: help quickly and effectively. On a daily basis, you will analyze and resolve technical issues, and document them accordingly.