Associate Technical Client Manager (Pharmaceutical)

The Associate Technical Client Manager will act as a liaison between select major clients and the laboratory Prepare and oversee the preparation and submittal of responses to smaller project quotes. Collaborate with clients and business development team to schedule teleconferences and face-to-face meetings as needed, run meetings, and generate agendas and meeting minutes for project scoping and quoting purposes. You will give clients technical support and advice where needed to maintain high customer satisfaction that we are the preferred service provider. Respond to enquiries (phone, Web, e-mail enquiries) on complex jobs; provide information to clients and record details in request tracking tool as appropriate Provide Technical Support for the Business Development Team Work with operations and sales to the scope and prepare client proposals for project work and forward these proposals to appropriate sales staff Upon receipt of signed quote or contract ensure that operations are notified of incoming samples For larger projects take part in the client kick-off meeting with the goal of handing over the project management to a project manager once the samples are in-house Conduct all follow up with customers to ensure receipt of samples as per contract Understand the needs of the client and communicate this information to the project manager and operational staff Handle all daily client interactions regarding project requirements and activities before samples arrive Act as the