Client Success Manager

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding process, training clients, and minimizing churn. Responsibilities Account Management Be the primary point of contact for your accounts, responding to inquiries within 1 business hour and appropriately managing customer expectations. Proactively maintain a regular cadence of communication with each account. Maintain an Account Map, understanding the role of each contact within an account. Understand the revenue makeup or each of your accounts. Schedule, prepare, lead, and deliver Executive Business Reviews. Manage the contract renewal process. Identify revenue opportunities within your accounts and collaborate with Sales on proposals. Sustain business growth and profitability by maximizing value while also minimizing churn. Ensure all communication with clients is captured in the CRM. Ensure account records are kept up to date in the CRM, Project Management, and Billing systems. Maintain a quantitative and qualitative health score. Prepare weekly reports for management summarizing the activity in each of your accounts. Analyze customer data to improve customer experience quantitatively. Project Management Ensure the project management system is up-to-date with the current status of ongoing projects and tasks through ticket creation, scheduling, and follow-up. Prepare and maintain ti