QA Investigator

Min USD $71,820.00/Yr. Max USD $76,950.00/Yr. Position Overview The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues. ESSENTIAL DUTIES & RESPONSIBILITIES Conducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues. Responsible for conducting interviews with all parties involved in the incident. Completes written investigation reports as per established protocol. Must be able to review and analyze various reports to be used in investigations. Gathers and submits evidence. May be called upon to participate in arbitration or court hearings based on investigations. Responsible for reviewing external investigations. Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations. Responsible for participating in audit reviews in the various facilities. Participate on the various incident review committees. Conduct focus reviews at facilities based on corrective actions as per investigation recommendations. Review all preliminary investigations and follow up on missing pertinent information. Job Requirements Bachelor’s Degree required, Master’s Degree preferred. Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization. Demonstrated ability to be a self-s