Sr Mgr, Customer Success Mgmt

Sr Mgr, Customer Success Mgmt About the Role The Team Lead Customer Success Manager serves as the strategic bridge between account-level consultants and organizational leadership. This role aligns multiple customer programs or business units under a unified framework that translates corporate objectives into actionable account strategies. You’ll own overall portfolio performance, mentor Technical CSMs, and partnering & overseeing cross-functional optimization of the REs within your BoB. Ensuring consistent execution of customer strategies that drive adoption, retention, and expansion. Key Responsibilities Own regional ARR planning and attainment. Align capacity, resources, and account plans to targets; run cadence reviews and intervene early to protect growth and retention. Standardize EBR narratives, proof-of-value metrics, and portfolio KSOs to demonstrate business impact. Establish and enforce portfolio-level risk playbooks. Chair recurring risk reviews, surface systemic patterns, and coordinate cross-functional mitigations. Run regional Voice of Customer cadences. Aggregate requests into prioritized product asks, coordinate betas or lighthouse initiatives, and close feedback loops with customers and Product teams. Reviews standards across accounts. Ensure reusable, secure performance patterns that accelerate time-to-value. Set the enablement agenda for the team. Establish proficiency baselines, curate deep-dives with Product, and guarantee expert coverage for strategi