Sr. Manager, Solution Design & Realization

Sr. Manager, Solution Design & Realization Job Description At ServiceNow , the Solution Design team sits at the crossroads of Product, Marketing, Field Sales, Solution Consulting, and Partner, translating “voice of the customer” into innovative, scalable solutions that bring the power of AI and automation to life. We design and realize these solutions in an AI-native way, using AI agents and tools to move from market insight to a working solution faster than traditional approaches allow. As a Sr. Manager, Solution Design & Realization, you’ll be part strategist, part researcher, part designer, part builder, and part storyteller, operating at the intersection of business impact, user experience, and technology. You’ll think at 30,000 feet to understand what matters most to executives: why they care about AI and automation, how they drive transformation at scale, and what challenges keep them up at night. At the same time, you’ll dive deep into the journeys of end users across industries to uncover their biggest pain points and identify where ServiceNow ’s AI platform can create meaningful value. From there, you’ll architect platform-powered solutions that connect vision to execution and craft narratives that bring innovation to life. You will also own the path from design to realization, using AI-native methods to turn solution concepts into seller and customer-ready assets. Responsibilities: Be accountable for driving net new ACV growth in assigned industry verticals