Sr Business Operations Mgr

About the Role ServiceNow is extending its two-tier channel model across the US and Canada with Carahsoft as its authorized distributor. The Senior GTM Operations Manager, Distribution will own the onboarding and day-to-day operation of Carahsoft, from standing up operating frameworks to activating reseller partners and driving predictable, compliant revenue. This is a hands-on operational role during a program launch. The person in this role will be the primary operational point of contact between ServiceNow and Carahsoft, and will protect program integrity while accelerating time to revenue. Because Carahsoft’s public sector and commercial business spans federal, state and local, and enterprise accounts, this role requires deep familiarity with US contracting vehicles, procurement rules, and reseller operations. Key Responsibilities Distributor operating framework Design and stand up the operational framework for Carahsoft across the US and Canada, including processes, roles, service levels, and escalation paths. Define the operating cadence (business reviews, forecast calls, issue triage) and the documentation that governs it. Establish clear decision rights between ServiceNow and Carahsoft for pricing, deal registration, partner eligibility, and exceptions. Reseller activation and onboarding Own the end-to-end reseller onboarding process through Carahsoft, from partner qualification through certification, enablement, and first deal. Work with Carahsoft’s partner and vendo