Senior Principal Solution Architect, Security and Risk

The role This senior principal solution architect is a functional and technical expert who consults with customers on implementing ServiceNow ’s Security and Risk solutions in line with leading practices, accelerating customer business outcomes and helping build the practice. The role is laser-focused on the most relevant customer challenges. It supports sales cycles, engages directly with customers and partners, and advocates for customer needs within ServiceNow (Product Management, Customer & Partner Excellence, Training & Certification). The solution architect brings architectural guidance, industry business acumen, deep product expertise, innovation, and knowledge capital to customers and partners. Responsibilities Lead pre-sales activities: sales presentations, solutioning and scoping workshops, SOW development with clear deliverables and effort estimates, scope definition and change order triggers, and engagement sizing with Services Account Executives and Sales team members. Serve as a lead member of the engagement team, focused on connecting Security and Risk workflow applications to the customer’s technology landscape while advising on governance leading practices. Engage senior leadership, including CXOs, on implementation roadmap and change management. Partner with the Platform Architect team to surface proactive platform risks in customer landscapes. Act as practice director on marquee accounts for Security and Risk, leading delivery teams, providing overs