Principal Product Success Manager

Team Come join the Product Excellence team and work with a talented group of people on some of the most strategic platform capabilities at ServiceNow and in the industry. The AI Core Platform is the foundation for, and at the heart of, all ServiceNow products. Our platform capabilities ensure that ServiceNow is reliable, secure, scalable and upgradable while delivering a great user experience and measurable business outcomes. This is a unique opportunity to serve as a leader in the definition and execution of product adoption and growth success motions for Process Mining and core platform capabilities at one of the largest and fastest growing enterprise SaaS companies in the world. Product Excellence Managers work directly with customers to enhance their overall experience with the product and make them successful and reference customers. They monitor customer health, deliver customer programs, and act as the liaison between customer and product teams. Role Your mission will be to ensure the success of our top customers by helping them adopt Process Mining and the core capabilities of the AI Core Platform. This role is extraordinarily collaborative, working not only with inbound and outbound product managers, but across Sales, Marketing, Customer Outcomes, and Alliance & Channels. This position reports to: Senior Manager for App Engine, Vault and Process Mining. In this role, you will: Be the focal point of contact/coordination for customer programs and events with Produc