Business Process Consultant, Expert Services for ServiceNow Finance, Procurement

The Role A Business Process Consultant (BPC), is a functional and process expert in the ServiceNow Expert Services Team on customer implementation/delivery teams – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Be the process expert for Finance, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices focused on configuration vs. customization to drive business outcomes Drive Finance, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes Lead customer design workshops focused on ServiceNow Platform and Solution functionality Own support of key customer process owners/Subject Matter Experts (SMEs) to o