Contact Center Lead

At SendaRide , we're revolutionizing non-emergency medical transportation, and we’re just getting started. We’re looking for a passionate Care Center Team Lead to join our growing team and make a real impact. We are driven by a mission to make a difference through reliable and compassionate transportation, ensuring access to essential healthcare for those we serve. Our services play a vital role in improving health and quality of life by ensuring riders can attend critical medical appointments and access necessary services. The Care Center Lead is a hands-on frontline leader who supports Representatives with real-time guidance, coaching, escalations, and problem-solving while helping the team meet service and operational goals. The Lead also serves as a subject matter expert, monitors performance, and partners cross-functionally to resolve issues and improve the overall Care Center experience. What We Offer Full-time schedule: Monday - Friday, 9:30 am - 6:30 pm or 10:00 am - 7:00 pm CST, with occasional weekend availability as needed. A front row seat at a fast-paced start up experiencing explosive growth An opportunity to be a part of a team that values achievement, collaboration, and passion. Growth Opportunities: As a startup, we offer the unique opportunity to gain hands-on experience across multiple facets of the business. The effort and initiative you put in will directly translate to your personal and professional growth. Compensation $16 -$19 per hour 100% Remote Paid