Senior Customer Stories Manager

Overview Seismic is looking for a Customer Stories Manager to own the end-to-end creation of customer case studies and success stories that fuel our go-to-market motions. You will partner closely with customers, account teams, and product marketing to uncover compelling stories and turn them into polished, high-impact content while using AI tools to move faster and produce more without sacrificing quality. Who you are: 5+ years of experience in case studies, customer marketing, content marketing, or journalism. Customer-forward by nature: you build rapport quickly, listen well, and represent the customer's voice accurately and compellingly. Genuinely fluent with AI tools: you've built real workflows using them (not just occasional prompting) and can teach others to do the same. Proven track record of cross-functional collaboration: comfortable working closely with references, advocacy, product marketing, sales, and CS teams to keep a shared pipeline moving. Excellent writing and editing skills with a track record of shipping polished content under deadline. Strong project management skills; comfortable juggling many stories in flight with customers, legal, and stakeholders at different stages. Ability to travel 4-6 times per year. Bonus: experience with SaaS or B2B customer marketing, product marketing, video/multimedia storytelling, or working with sales/CS teams directly. What you'll be doing: Own the case study pipeline end-to-end: identify strong customer stories, secure