Digital Customer Success Manager

About Seesaw Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is a leading primary learning experience company. Our award-winning platform and digital curriculum products help teachers deliver joyful, accessible instruction. Through interactive lessons, digital portfolios, and two-way communication, Seesaw keeps everyone in the learning loop, providing visibility into student learning and helping schools celebrate progress. Our Mission: To provide every primary student with joyful and connected learning experiences that lay the foundation for success in life. Role Overview We're hiring a Digital Customer Success Manager to support our school, Multi-Academy Trust, and district customers across the UK. This role is ideal for someone early in their Customer Success career who is excited to build skills in customer engagement, retention, expansion, and adoption. You'll manage a high-volume portfolio of customers, proactively building relationships, driving renewals, identifying growth opportunities, and helping schools realize the value of Seesaw. We're looking for someone who takes ownership, thrives in a fast-paced environment, and brings strong communication, organization, and problem-solving skills. Responsibilities Customer Engagement, Retention & Growth Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach. Build relationships with school/Multi-Academy Trust/district leaders, understand their