Escrow Administrator | English & Mandarin

Remote | Full-Time | SeedTrust Escrow About us At SeedTrust , we help families grow by making the financial side of surrogacy and egg donation journeys simpler, safer, and less stressful. Behind every escrow account is a family going through an important chapter of their lives. Our job is to bring clarity, security, and peace of mind to that process, so they can focus on what matters most. The opportunity We're looking for an Escrow Administrator fluent in English and Mandarin to join our Escrow Operations team. You'll be one of the first people our clients talk to. You'll answer their questions, set up their escrow accounts, and make sure every request is handled accurately and on time. Many of our clients are more comfortable in Mandarin, so you'll often be the person who makes a complex process feel clear in their language. It's a role that combines client support, administrative precision, and teamwork. Behind every smooth client experience is a team that makes it happen, and you'll play a key part in making sure every detail is handled with care. What you'll be doing Be someone our clients can count on. Answer calls and emails in English and Mandarin, provide clear and thoughtful support, and connect clients with the right people when needed. Get the details right. Open new escrow accounts and cases, making sure information is accurate and complete from the start. Keep clients informed. Confirm incoming deposits and prepare reports, letters, invoices, and other documents