OSS Coordinator

By joining Sedgwick , you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance OSS Coordinator PRIMARY PURPOSE : To assist in supporting Operations Support Services leadership relating to all aspects of quality assurance and ensure service level agreements are maintained. ESSENTIAL FUNCTIONS and RESPONSIBILITIES: Reviews scanned documents for key data Research and process electronic mail; modify documents to correct claim and/or responsible party Adheres to Best Practices and follows indexing protocol Maintains service level agreements and meets production goals. Subsequent training/coaching opportunities for OSS Associates Report processing for departmental needs and/or client-based needs Answer basic questions on mail document processes and procedures ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned Supports the organization's quality program(s) QUALIFICATIONS Education & Licensing High School diploma or GED required Experience Two (2) years of general office experience or equivalent combination of education and experience r