Support Agent (SAP Basis) – Remote (EU) (f/m/d)

SecurityBridge is a fast-growing global software leader transforming how enterprises secure their SAP environments. Our mission is to deliver cutting-edge, high-impact SAP security solutions that enable some of the world’s largest organizations to stay ahead of ever-evolving cyber threats. We are looking for a customer-focused Support Agent with a strong SAP Basis skill set to join our team and provide advanced technical support for SecurityBridge products. In this role, you will support both the core SecurityBridge platform and TrustBroker, our identity and authentication solution. You will work closely with enterprise customers and internal teams to ensure stable, secure, and high-performing SAP environments. The ideal candidate brings hands-on SAP Basis experience, a solid understanding of operating systems and networking, and a strong service mindset. Beyond resolving incidents, you will contribute to long-term stability, product improvement, and an excellent customer experience. Key Responsibilities Provide advanced technical support for SecurityBridge products, including core platform components and TrustBroker, with a strong focus on SAP Basis–related topics. Investigate, troubleshoot, and resolve complex technical issues related to SAP Basis, system connectivity, authentication, certificates, and performance. Support installations, upgrades, and configuration of SecurityBridge components in customer SAP landscapes. Analyze incidents to identify root causes and impleme