Authentication Product Support Agent – Remote (EU & UK) (f/m/d)

SecurityBridge is a fast-growing global software leader transforming how enterprises secure their SAP environments. Our mission is to deliver cutting-edge, high-impact SAP security solutions that enable some of the world’s largest organizations to stay ahead of ever-evolving cyber threats. Our TrustBroker product enhances security and the user experience for SAP business application users, particularly when multi-factor authentication (MFA) is required, using risk and context to ensure MFA is only used when required. We are looking for an experienced customer-focused Support Agent to join our customer support team, and who will provide post-sales technical support for our TrustBroker product. You will need to have experience working with customers, being friendly and helpful, answering questions clearly, and troubleshooting issues. You will be helping our enterprise customers located in different countries. The ideal candidate should have experience with technical aspects of authentication technologies and products, such as Kerberos, Active Directory, OpenID Connect (OIDC), SAML, X.509 Certificates, and basic administration of widely used identity providers such as Entra ID, PingID, Okta etc. A solid understanding and hands-on experience using Linux and Windows operating systems, troubleshooting networking issues, and a strong service mindset, are also expected. Having SAP Basis knowledge/experience or experience with implementing and configuring the SAP SSO 2.0/3.0 products