Customer Engagement Executive

Build What's Next with Us At SEAhub Asia , your career isn't just a job — it's a launchpad. We move fast, think big, and build futures together. What's waiting for you here? Remote-first roles built for freedom and flexibility Learning & Development that sharpens skills and accelerates careers Competitive salary packages for high performers Wellbeing perks that help you thrive inside and outside work A team that supports, celebrates, and wins as one and we're just getting started. We're growing across Southeast Asia — and we're searching for sharp minds, big thinkers and curious hearts ready to help us build what's next. learners, and big thinkers who want to create what's next. If you're ready to make a real impact and grow with a future-ready team, your next chapter starts here. Job Summary Drive customer onboarding and conversion by engaging users across chat platforms, identifying their needs, assisting with account setup, and delivering personalized support to maximize retention and sales. Responsibilities: Engage with customers across LiveChat, WhatsApp, and Telegram, identifying intent and guiding them toward successful onboarding and deposit actions. Take ownership of the end-to-end customer journey, from first contact through onboarding, engagement, and conversion. Identify customer needs in real time and recommend relevant products, promotions, or services to drive upselling and repeat activity. Proactively convert inbound enquiries into active users through eff