Customer Success Manager, Enterprise

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations. Your Responsibilities will include... Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts. Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. Build and maintain director and executive level relationships at each of your districts. Facilitate renewal process (quote, verbal approval, signature) for your districts. Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. Continuously define, document problems and challenges faced by our districts. Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. Requirements 5+ Years Professional Experience in a Customer Success position 3+ years experience in implementation and customer success for a SaaS company Experience in ClassLink/Clever, SFTP preferred Experience or Ability to work in a remote environment Strong interpersonal skills Project management skills (understand task dependencies/sequence and manage of tasks) Positive attitude - you can stay optimistic in high stress situations Proactive, entrepreneurial style, eager to take initiative in a