Customer Care Specialist

Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus. About the company: It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers . Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales. Key Responsibilities: Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner. Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support. Handle customer questions related to orders, shipping, product issues, warranties, and returns. Marketplace reviews management: apply strategies to maximize positive reviews