Software Support Engineer — B2B SaaS | Technical Customer Support

This is a remote position. Location: Fully Remote — Bangalore, India preferred; other eligible locations considered. Working Hours: US or Oceania business hours, with flexibility to support the European team when required. About Scaleflex Scaleflex is an international B2B SaaS company helping mid-market and enterprise customers worldwide streamline digital content operations. Our Digital Asset Management (DAM), Media Optimization (DMO / Cloudimage), and Visual AI solutions help brands organize digital assets, optimize images and media, and deliver visual content across websites, e-commerce platforms, and digital channels. With around 50 colleagues across Europe and Asia, we combine international ambition with the agility of a close-knit team. We value customer-centric thinking, technical curiosity, ownership, and open collaboration. We are seeking a hands-on Software Support Engineer who can independently troubleshoot complex customer issues, communicate clearly, and contribute to reliable, scalable technical support. Specific Responsibilities Own technical support tickets in Zendesk/Jira from investigation through resolution, providing timely, empathetic customer updates. Troubleshoot SaaS application, configuration, integration, and performance issues using browser DevTools, logs, SQL queries, and diagnostic tools. Investigate REST API issues including authentication, HTTP status codes, JSON payloads, and rate limits. Monitor application and infrastructure health, assess in