Full time Dayshift WFH - Finance CS/TECH Specialist (OCTOBER startdate)

Category: Financial Services Location: PERMANENT DAYSHJIFT WORKFROMHOME/REMOTE Merchant Operations Support and Customer Service Specialist Fulltime - 40 hours per week VA Rate - $8 AUD per hour START - OCTOBER 2025 The client is a leading global payment solutions platform that offers a range of online payment solutions to merchants worldwide. We value creative solutions, collaboration and hard work while keeping things interesting and enjoyable. About the role: As part of the business' Customer Care & Operations Team you will be providing high quality professional service to our merchants by assisting them before, during and post onboarding. You will also assist merchants with various requests regarding MW's products and services. Acting as a point of contact to our merchants, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will constantly interact with other departments within the company as well as third parties. Key responsibilities:• Ensure accurate and timely logging of all work requests, issues and problems received from merchants via phone or email Perform new account setup and configuration for merchants within agreed service levels and maintain / update existing accounts Responsible for daily actioning of Chargebacks and Dispute processing requests within industry-stipulated timeframes using established corporate guidelines and processes Action all merchant / partner requests within defined res