AU Dayshift, Remote IT Solutions Support

Category: Technology Location: PERMANENT - AU DAYSHIFT REMOTE / WFH Job Title: Solutions Support Position Overview: The Solutions Support is responsible for providing first-line functional and technical support for the AU Client's applications, with a strong focus on WMS and supply chain applications. Ideally with experience with Meson and integrated Tier 1 WMS platforms (e.g.Manhattan). This role combines customer service, problem solving, and system configuration: you will manage support tickets, investigate and resolve configuration and data issues, and work closely with developers and operations teams to deliver stable, well-configured environments for our clients. As you grow in the role, you will take on morecomplex configuration tasks, contribute to system improvements and documentation, and play a key part in successful client implementations and ongoing optimisation of their warehouse operations. Key Responsibilities: Act as first-line support for client enquiries and incidents related to the organization'sWMS solutions (Meson / Manhattan). Log, prioritise and manage tickets in the support system, ensuring clear notes and timely follow-up. Diagnose and resolve configuration, data and workflow issues, escalating complex cases when required. Perform and maintain WMS configuration (e.g. warehouse setup, rules, user roles) under defined standards. Assist with testing and deploying patches, enhancements and new client implementations/go-lives. Provide end-user training, w