AU DAYSHIFT, REMOTE - Admin/Bookkeeper

Category: Health Care Location: JOB DESCRIPTION: ADMIN & BOOKKEEPING SUPPORT Schedule: Monday to Saturday (with weekend coverage) Position: Admin/Bookkeeper Hours: 35.5 hours in a week VA Rate: $7 / hour Reports to: Admin Manager & Leadership Team (AU-based) ABOUT THE ROLE We are seeking two highly reliable and detail-oriented Virtual Assistants to provide end-to-end administrative and invoicing support for a growing healthcare organisation with offices in different Australian states, including WA. This role requires excellent communication skills, strong technical and bookkeeping abilities, and the capacity to manage a high-volume inbox, take fast action on referrals, and support various administrative workflows as the business grows. Initially, phone calls will remain onshore, but the successful candidates must be capable and confident to handle phone communication in the future. This is a long-term, growth-oriented role supporting multiple internal teams. KEY RESPONSIBILITIES 1. Email & Inbox Management Provide real-time monitoring of multiple inboxes during the assigned shift. Ensure strict response-time compliance: o Within 15–30 minutes, maximum 1 hour, unless in training or meetings. Categorise, flag, and prioritise emails based on urgency. Ensure all actions triggered by emails are completed and logged. 2. Referral Processing (High Priority Task) Action all new referrals within 1–2 hours from receipt. Enter referral details into the internal system accurat