Senior Salesforce Administrator

Role Overview We are seeking a highly skilled Senior Salesforce Administrator to play a critical role in enabling our sales and service organizations through effective, well-designed use of the Salesforce platform. This role goes well beyond ticket fulfillment: it focuses on how Salesforce is actually used to support customer-facing operations, and it takes ownership of the platform's day-to-day health, identifying opportunities to improve efficiency, adoption, and data quality. The Senior Administrator partners with business stakeholders, Business Process Analyst, and Sales Force Architect to ensure standards set by the Salesforce Architect, are leveraged appropriately, consistently, and in alignment with platform best practices. This role is ideal for an administrator who understands both the technical mechanics of Salesforce and the real-world workflows of sales and service teams , and who is motivated by improving outcomes through the platform. This is a senior, proactive role, a partner to the business, not a reactive support desk. Key Responsibilities Platform Enablement & Business Support Partner with sales and service teams to understand day-to-day workflows and how Salesforce is used to support customer engagement. Identify opportunities to improve platform usability, efficiency, and adoption based on observed usage patterns and user feedback. Translate business requirements into well-designed Salesforce configurations that enhance productivity without unnecessar