R2R Operations Excellence Lead

Role Description Oversees the identification, implementation, control, and sustainability of Continuous Improvement (CI), Digital, and Innovation initiatives within the R2R tower. Requires flexibility in working hours to ensure alignment with US time zones for effective global coordination. Occasional travel to other GBS Centers is expected to facilitate collaboration and knowledge-sharing. Responsibilities 1. Lean & Six Sigma Methodologies Implementation Oversees the ongoing training, testing, and certification of employees in Lean and Green Belt methodologies. Manages the annual maturity assessment for R2R processes, ensuring continuous framework improvements, guiding teams through the scoring phase, and delivering actionable recommendations for implementation. 2. Process Management & Governance Collaborates with the R2R GPO to identify and drive process improvement opportunities. Oversees governance with Ops Excellence Ambassadors within Service Delivery teams, facilitating an ecosystem that prioritizes improvement ideas into "Just do it" actions, Lean projects, and Green Belt initiatives. 3. Automation Ownership Across R2R Processes Responsible for developing a comprehensive Automation Roadmap to enhance process efficiency. Collaborates with business analysts and developers to ensure automation initiatives are aligned with strategic business goals, driving measurable benefits. 4. Cross-Functional Collaboration in the R2R Tower Partners with Service Management, Pro