Customer Onboarding Manager

We are looking for a Customer Onboarding Manager to join our team! Are you passionate about creating exceptional onboarding experiences and helping customers realize value quickly from their technology investments? Do you enjoy coordinating cross-functional teams, managing complex projects, and building strong customer relationships from day one? Who we are: SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle. Think you're a fit for SAI360 ?As a Customer Onboarding Manager, you will orchestrate the end-to-end onboarding experience for new SAI360 customers, serving as the central point of coordination from contract signature through implementation, launch, and transition to ongoing Customer Success. You will ensure clear ownership, aligned expectations, and consistent momentum throughout the onboarding journey. This role is especially critical for multi-solution customers and requires strong project management, customer communication, cross-functional leadership, and the ability to identify and address risks before they affect the customer or timeline. What you'll do: Serve as the primary coordinator for the customer onboarding journey from contract handoff through launch and transition to ongoing Customer Success. Establish clear o