Salesforce Service Cloud Administrator

Why join Safeguard Global ? 👀 We want to help you “work in any way ” — that means making time for family, commitments, and life outside of work so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. 🚀 Our roles aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for a job that works for you. ✅ The role in a nutshell: We are seeking a Salesforce Administrator to support the management and ongoing optimization of Safeguard Global ’s Salesforce Service Cloud platform. Reporting to the Senior Salesforce Administrator, this role will help maintain the day-to-day operations of Service Cloud, support system enhancements, and assist with user requests and troubleshooting. The Salesforce Administrator will work closely with support and operations teams to translate business needs into platform configurations, automation, and reporting capabilities that improve service delivery and operational efficiency. While the primary focus of this role is Service Cloud, the administrator should maintain a general awareness of Sales Cloud functionality to ensure alignment across the broader Salesforce ecosystem. This role will also support the adoption of Salesforce AI capabilities, including Agentforce, helping implement automation and intelligent service workflows that enhance support operations and improve the overall customer experience