Senior Director, Sales & Customer Support

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description : Summary The Senior Director Sales & Customer Support is responsible for driving the growth, customer retention, customer experience, and strategic direction of Ryder's mobile maintenance business. The incumbent provides leadership for business development, sales, account management, customer success, customer support operations, and strategic customer partnerships. This position is accountable for developing and executing a comprehensive go-to-market strategy designed to accelerate revenue growth, increase market penetration, strengthen customer loyalty, and maximize customer lifetime value. The Senior Director partners closely with Operations, Marketing, Finance, Product Development, and Executive Leadership to ensure alignment between commercial objectives, customer expectations, and service delivery capabilities. The incumbent leads a multi-functional organization responsible for acquiring new customers, expanding existing customer relationships, improving customer outcomes, and delivering best-in-class customer support. This role serves as the owner of the customer lifecycle and is accountable for achieving revenue growth, retention, customer satisfaction, and profitability objectives for the mobile maintenance product line. Essential Functions Strategy & Revenue Growth: • Develop and execute the strategic sales plan for the Mobile Maintenance business to achieve revenue, p