Maintenance Technical Support Coordinator IV

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description : Summary The Maintenance Technical Support Coordinator IV position is responsible for taking complete ownership of all Tier 2 emergency roadside cases, from start to finish. This position has the authority and autonomy to determine whether we send an internal technician for call out or send the work to a third party. The function of this position is to resolve technical related problems on Ryder lease or contract vehicles stemming from manufacture quality, engineering shortcomings, manufacturing defects, misapplication as well as general reliability, durability or other operational issues. Using strong maintenance knowledge and various proven problem solving processes, they will address and resolve customer roadside unit breakdown or system failure issues via telephonic communication with customers in breakdown situations, identifying and executing the best course of action to resolve the issue or problem and will as a result, improve the customer experience with quick uptime results. Remote Schedule: Tuesday - Saturday - 3:00pm - 11:30pm EST The hourly rate for this position is $28.00/hr, shift differential for 2nd shift is $1.00 and 3rd shift is $1.50/hr Essential Functions Assess research, trouble-shoot and remedy vehicle roadside breakdowns handled through Ryder Customer Response Center (RCRC) with full autonomy of decisions related to cost and responsible to improving customer upti