Application Service Delivery Lead

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description : Role Summary The Application Service Delivery Lead is responsible for overseeing the delivery, performance, and continuous improvement of outsourced application support services across Ryder's FMS/CSS application portfolio. This role serves as the primary liaison between business stakeholders/internal IT teams and managed service providers to ensure service commitments are met, operational issues are communicated and resolved effectively, and application support services align with business needs. The Application Service Delivery Lead drives vendor accountability, monitors service performance, manages escalations, and promotes operational excellence while ensuring stable, reliable application support and reducing business disruption. Key Responsibilities Manage day-to-day service delivery activities for applications supported by external managed service providers. Monitor ticket queues, SLA performance, backlog trends, and support effectiveness across outsourced support teams. Lead operational review meetings with managed service providers and internal stakeholders. Lead technical meetings between the managed service providers and IT application owners. Act as the primary escalation point for vendor-supported application issues. Ensure vendors adhere to incident, problem, change, and service management processes. Review and challenge root cause analyses and corrective action plans prov