Bilingual Senior Document Production Associate - 1st Shift (English/Spanish)

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients. 1st Shift Schedule: Thursday - Monday 11:00 a.m. - 8:00 p.m. *Perform document production work according to established policies and procedures *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions *Assist with coordination of document production services, preparation, intake, and workflow within team *Troubleshoot more complex software or hardware problems *Utilize appropriate logs and/or tracking software for all assigned work *Meet contracted deadlines for accepting, completing, and delivering all work *Communicate with peers, supervisor or client on job or deadline issues Help foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and information Perform Quality Assurance on work of others Train more junior staff members Assist peer teams with proofreading, design or other document production and preparation, as ne