Impact Manager, Customer Success

To Help Save More Lives RQI Partners is a mission-driven joint partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care. We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent — every patient, every time. Founded in 2018, we’re growing fast and looking for people passionate about making an impact. Learn more about the role below! This position will be posted for a minimum of five (5) calendar days and may remain open until a sufficient pool of qualified applicants has been identified. Candidates must live within the broader Cincinnati, OH region to be considered for the role. Position Overview: Order Value – Achieve the targets for new order value. Customer Account Management - Manage allocated accounts in a customer centric manner. Best Practices - Share customer best practices in RQI program adoption between customers. Consultative Methodology – Use a consultative approach to achieve financial goals. Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission. Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system. Customer Health – Ensure the overall health of customers. Implementation – Drive RQI Portfolio adoption through