Head of Customer Success

Rockstar is recruiting for the world’s leading enterprise parking SaaS platform, trusted by global innovators including Google, OpenAI, Netflix, Riot Games, Uber, Novartis, and more. The company transforms how employees arrive at work by bringing parking, EV charging, and other workplace transportation experiences together in one intelligent platform. It supports complex enterprise programs around the world, helping customers make better use of their infrastructure while creating a simpler experience for employees. Location: Remote within the United States or Canada, with a preference for candidates based in the Eastern or Central time zones The Role The company is hiring a Head of Customer Success to lead their global Customer Success and Support function. This is a hands-on, high-impact role reporting to the COO and serving as a key member of the company’s leadership team. The Head of Customer Success will own the company’s most important customer relationships, retention performance, customer advocacy, and the voice of the customer across the business. They will also lead and develop their team of 10 Customer Success, Implementation, and Support professionals, building the processes and playbooks needed to support the company’s continued growth. Key Outcomes You Will Own 1) Customer Relationships, Retention and Advocacy Build trusted, executive-level relationships with the company’s largest and most strategic customers Maintain 100% referenceability across top customers, i