Onboarding Specialist

About the Role We are looking for a personable, tech-savvy Customer Onboarding & Software Support Specialist who enjoys learning new software and helping others use it confidently. You will work directly with clients, guiding them through onboarding, explaining how systems work, answering questions and providing ongoing support. You do not need to be a software developer or an advanced IT specialist. We are looking for someone who learns new systems quickly, communicates exceptionally well and can explain technical processes in a simple, patient and professional way Requirements Key Responsibilities Guide new clients through the onboarding process and help them get started with relevant software platforms. Learn new software, digital tools and internal processes quickly. Demonstrate software features and explain how to use systems step by step. Provide friendly, professional customer support via phone, email and virtual meetings. Answer client questions and help troubleshoot basic software or user issues. Follow up with clients to ensure they understand the system and feel comfortable using it. Escalate more complex technical issues to the appropriate team when necessary. Maintain accurate records of client interactions, onboarding progress and outstanding queries. Build positive client relationships and deliver a smooth, professional onboarding experience. Minimum Requirements Excellent spoken and written English, with clear, confident and easily understood verbal commun