Customer Support Specialist

Revizto enables the people behind the world’s most important structures to do their best work. We connect architects, engineers, contractors, and owners in one shared 2D/3D environment to help deliver complex projects on time and on budget. From airports and hospitals to data centers and large-scale infrastructure, Revizto supports industry leaders in reducing risk, improving collaboration, and delivering better project outcomes. Built on a gaming engine, Revizto is designed to handle the scale and complexity of modern construction projects while remaining fast, reliable, and accessible across devices and environments — whether teams are in the office or on site. Key Responsibilities & Requirements Technical Support & Troubleshooting: Provide Level 1 and Level 2 technical support to Revizto customers and internal Customer Success teams, diagnosing and resolving software-related issues efficiently and professionally. Product & Industry Expertise: Develop in-depth knowledge of the Revizto platform, including its functionality, integration with CAD applications such as Autodesk Revit and Navisworks, and relevant BIM tools, workflows, and processes. Customer Communication: Serve as the primary point of contact for customer technical inquiries, delivering clear, accurate, and timely support primarily in English via email, with occasional phone and video calls. Technical Investigation & Root-Cause Analysis: Analyze application logs, reproduce reported issues, and in