Patient Support Specialist, MA

Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale. Position Summary The Patient Support Specialist will serve as the first point of contact for patients—assisting with scheduling, addressing questions, reviewing lab results, ordering labs, and facilitating communication between patients and providers. This role will balance both medical assisting experience and call center or patient communication experience. This dual role combines clinical knowledge with exceptional customer service skills to ensure that patients receive seamless, compassionate, and efficient support throughout their healthcare journey. It is a fast-paced, patient-centered environment. Key Responsibilities Provide outstanding digital and phone-based support to patients with empathy, professionalism, and accuracy Guide patients through their healthcare journey, ensuring clear understanding of treatment plans, lab work, and next steps Review and interpret lab results under provider guidance and order lab work as directed Communicate with patients to gather medical history, discuss lab results, and explain next steps or potential therapies Schedule and coordinate telehealth appointments, follow-ups, and lab d