German Speaking Customer Support Associate with CAD 3D

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position. Responsibilities: Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values Provide support for incoming queries and issues related to the company’s proprietary software solutions Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved Adhere to established customer service and documentation standards Solve and respond to first-level support requests and escalate issues as required Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures Required Skills & Abilities ▪ Expertise in using 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD 3D, etc.) ▪ Excellent written and spoken German , and English skills. ▪ Enjoyment of problem-solving ▪ Experience in customer service ▪ The ability to communicate technically complex topics in an understandable manner through training and workshops. ▪ Familiarity with the operation, installation, and troubleshooting of Windows software. Ideally, if you have some technical background, e.g., training as a technical draftsman or in wood/metalworking, mechanical engineering, or architecture. Preferred skills and abilities: Working knowledge